Thank you for your order, We would like to clarify our sales and return policy:
1. Order Confirmation
To confirm your order, a deposit is required as follows:
• For orders under EGP 1000: the deposit equals the shipping cost.
• For orders over EGP 1000: a 10% advance payment is required.
2. No Opening or Testing Upon Delivery
All products are for personal use only. Therefore, opening or trying them upon delivery is not permitted.
3. Scents & Ingredients
Please inquire thoroughly about the scent and ingredients before confirming your order, as exchanges or returns are not allowed after delivery.
4. Order Issues
If there’s an issue with your order, please contact us immediately after receiving it. Our customer service team will assist you right away.
Note: Keep the white invoice paper intact on the packaging box to be eligible for an exchange.
5. Missed Delivery
If the order is not received after confirmation, the deposit becomes non-refundable.
6. No Return Policy
We do not accept returns. If you wish to cancel your order, kindly refuse the shipment upon delivery. Once accepted, the order is final and non-returnable.
7. Re-shipping Fees
If your order is returned to us for any reason, the customer will bear the full cost of re-shipping.
8. Delivery Timeline & Tracking
Delivery typically takes between 2 to 10 business days (excluding Fridays).
You’ll receive an SMS or WhatsApp message from Bosta with a tracking link that shows all steps of your shipment in detail.
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Thank you for your understanding and support
Feel free to reach out if you have any questions or need further assistance.
E. help.moroccansecert@gmail.com
T. +20 104 475 4621