Frequently Asked Questions

Here you can find all what you need to know!

We offer a range of natural skincare and haircare products, including oils, serums, and masks.

Yes, our products are crafted to be gentle and effective for all skin types, including sensitive skin.

Absolutely! All our ingredients are trusted, natural and original 100%, and we do not test on animals.

Each product comes with usage instructions. You can also find application tips on our website.

If there is an error with your order, please contact us within 24 hours to request a return. The product must be in its original condition and unused, with all packaging intact, and the Customers are responsible for the shipping costs associated with returning items.

Orders typically ship within 3-10 business days, depending on your location.

Yes, once your order has shipped, you will receive a tracking link via phone number messages .

Not right now, we ship only to Egypt and soon will be to many countries worldwide. Check our shipping policy for more details.

You can reach our customer service team via email at help@moroccansecret.com or via WhatApp +20104454621

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